Exchange Policy
A service purchased from Supereaze can be exchanged with another service if:
- – The other service is of the same nature as the one purchased first. e.g., if the initial purchase is for Electrical Works, then the exchange can be done with a service within the Electrical Works
- – The change request is submitted before the Service Provider has reached the premises of the customer.
- – All changes will be made by calling at Supereaze Contact Center and providing the order number.
Refund Policy
- – All cancelled orders, will be refunded as per the terms and conditions of the payment channel.
Guarantee Policy
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User can claim guarantee on a service taken by Supereaze if the issue arises again:
- – No more than 14 days have passed from the completion of the service (excluding Laundry and Cleaning)
- – At the time of service completion for the Laundry and Cleaning.
- – The guarantee will be claimed by calling at Supereaze Contact Center and providing the order number.
- – Guarantee is for service only. Parts and material will not be covered in the guarantee.